Refund policy

Refund & Return Policy

Order Cancellations You may cancel your order within 12 hours of placing it, provided it has not yet been fulfilled or shipped. To request a cancellation, log in to your account and submit a cancellation request from your order status page. Approved cancellations will be refunded to your original payment method within 5–10 business days.

Returns We accept return requests within 14 days of delivery for items that are unopened, unused, and in their original packaging. Due to the nature of hair and personal care products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

To initiate a return, log in to your account and submit a return request from your order status page. Our team will review your request and respond within 2 business days.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Opened or used products

Items not in original packaging

Sale or clearance items (unless defective)

Defective or Damaged Items If you received a defective or damaged product, please contact us within 7 days of delivery with photos and we will make it right at no cost to you.