Politique d’expédition
SHIPPING POLICY
Thank you for visiting and shopping at JJ hair product. The following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery timeframes:
Canada: 5-10 business days
United States: 7-14 business days
International: 14-21 business days
Delivery delays can occasionally occur depending on your location and local postal services. These are estimates only and are not guaranteed.
FREE SHIPPING
We offer free standard shipping on all orders over $75 CAD. This applies to orders shipped within Canada. International orders and expedited shipping options are not eligible for free shipping.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES, AND TAXES
JJ hair product is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for more information before placing an order.
LOST OR MISSING PACKAGES
If your tracking information shows your package was delivered but you have not received it, please:
Check with neighbors and around your property
Contact your local post office or carrier
Reach out to us at jjbarbershopltd@gmail.com if the issue is not resolved within 3 business days
JJ hair product is not responsible for packages confirmed as delivered by the carrier. However, we will do our best to assist you in resolving the issue.
DAMAGES
If you receive your order damaged, please contact us immediately at jjbarbershopltd@gmail.com so we can evaluate the issue and make it right. Please save all packaging materials and damaged goods before filing a claim.
CONTACT US
For any shipping-related questions, please contact us at: jjbarbershopltd@gmail.com